The Call Center-A Cost-Effective Call Management Solution
Call tracking systems have been around for many years. They offer many features to efficiently track and analyze incoming calls, but have been cost prohibitive to many small-to-medium size corporations.
Xanatek has introduced the Call Center-an all-in-one call system that utilizes your incoming phone lines and links to the Insurance Management Solutions (IMS) software program. This powerful call tracking and reporting system will help increase the overall efficiency and productivity of your entire operation. And, it's affordable!
Take a closer look at some of these unique benefits:
- Logs Incoming Calls
- Requires User Documentation
- Tracks Unanswered Calls
- Reports Average Call Length
- Reports Daily Call Load (total number of calls)
- Logs Outgoing Calls
- Tracks Number of Calls Per User
- Tracks Transferred Calls To Voice Mail
Effective Management Tool
The Call Center reports provide a quick and easy way for managers to see a breakdown of calls over a specific time period. These reports can provide valuable information, including:
- Number of Calls Per User, Client or Prospect
- Number of Missed Calls
- Calls Not Assigned To A Client
- Call Length Per user
- Total Call Time of a Client or Prospect
This information helps managers gain an insight into how to maximize phone call productivity within their office. Once the reports have been completed, they can be printed out or saved as a spreadsheet to be viewed at a later time.
Valuable Technology That's Affordable